faq

What is your return and exchange policy?
What is the shipping cost?
What are Special Order 8-10 wks items?
When will I get my footwear?
Why use cork protector?
Do you charge sales tax?
Do you ship internationally?
What is nubuck, birko-flor and birki-buc?
How long do Birkenstocks last?

Q:- What is your return and exchange policy?
 We will accept returns within one year of receipt as long as they show no signs of wear. Per government health and safety regulations, we ask that you try your new shoes on wearing socks and walking on carpet, as Birkenstocks begin to mold to your feet very quickly and any signs of wear on the shoes means we cannot re-sell them. Returns after the one year mark are done on a case-by-case basis, but are generally accepted provided there are no signs of wear and it is a currently manufactured or recently discontinued style.

You may return for any reason, including poor fit or the style not being what you expected, and you will be reimbursed for the original purchase price of your shoes. If you have any concerns or there is anything else you’d like us to know, please include a note on the back of the returns slip provided for you in the shoebox. For a refund of the original purchase price, all you need to do is check “Refund” and send it back using the pre-addressed mailing label. Please be advised that while the label is pre-addressed, it is not pre-paid. We also ask that you provide a copy of or the original sales slip.

Please put the Birkenstocks in the original box placed inside another protective box.
Requests for in-stock exchanges will be shipped within 72 hours of returns processing; for out-of-stock items, please allow 2-3 weeks for US, and 6 weeks for Special Orders.

Q:- What is the shipping cost?
 Shipping is based on weight, and there is no tax unless you are in the State of Maine. The final amount includes handling fees and appears at the end of the online order process. We ship the majority of our orders via USPS Priority Mail, and the approximate shipping and handling charges are:

$9.00 – $11.00 – Sandals (Depending on Style)
$9.00 to 12.00 – Clogs
$10.00 – 13.00 Shoes
Choosing USPS Express Shipping Overnight to most areas will add $13.00 to the above charges.
If the order is for more than one pair of Birkenstocks or accessories. The additional shipping charges will vary slightly depending on the weight and number of items ordered.
What are Special Order 6-8 wks items? Items marked as Special Order 6 to 8 wks will be ordered from the manufacturer in Germany, and can be expected to arrive in approximately 6 – 8 weeks for unique Birkenstock styles. Special Orders are generally with nominal additional shipping/handling charge for our Birkenstock costumers.

When will I get my footwear? Our site features all of the shoes we are able to order from our distributor. We do carry over $200,000 in inventory in our store, and try to keep our most-frequently ordered items in stock at all times; however, there will inevitably be times that we will have to order items from our distributor for you. In these cases, please allow 2-3 weeks to receive your order.

In the event of a backorder at the distributor, we will contact you with an estimated ship date. If you are concerned about the availability of an item you’ve ordered, please give us a call 207-482-3768. Items marked as Special Order will be ordered from the manufacturer in Germany, and can be expected to arrive in approximately 6 – 8 weeks for Unique Birkenstock Styles from Germany.

Why use cork protector? Our cork footbeds need cork protector to nourish and protect them. Cork Protector is non-toxic and dries to a clear finish. Apply every three months or sooner when the cork begins to look worn, and your sandals will last longer. We highly recommend Cork Protector to prolong the life of your Birkenstocks.

Do you charge sales tax? No, not unless you are in the state of Maine in the USA.

Do you ship internationally? We are happy to ship items internationally, provided we can verify the billing address on the credit card provided and the shipping name & address. You may order using any standard credit card (Visa, MasterCard), as long as it was issued in the US, or you may send a certified check or money order. If you should choose the latter, please let us know what specifically you are interested in (size, color, and style) so that we may order it for stock if we don’t have it already, and set it aside for you while we await your check. If you would like to have a package shipped to an address other than the billing address, we require that payment be made to us by certified check in US funds. If you have any further questions or to place an order, please give us a call at 1-207-482-3768, and send the check to: 12 Beech Rd. Standish, ME 04084, USA. We accept paypal and we ship to Canada.

What is nubuck, birko-flor and birki-buc?

NubuckLeather that has been shaved, Nubuck has the look of suede but the consistency of leather. Since its introduction, it has consistently been a favorite and a good conservative choice.

Birko-Flor: is the non-leather option offered by Birkenstock. It is a high quality man-made shiny material. This has come into its own in recent years, and looks quite attractive.

Birki-bucSame as above, except with the appearance of Nubuck.

Q:- How long do Birkenstocks last? Everyone is different. Some people wear them for 5 to 10 years but if you wear them all the time, you are pounding down the arch support to the point of very little support after 3 or 4 years. Birkenstocks can be resoled provided the cobbler uses NO NAILS, only Barge cement or similar glue.

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